BBB Standards for Trust

 

Build Trust 
Establish and maintain a positive track record in the marketplace.

Advertise Honestly 

Adhere to established standards of advertising and selling.

Tell the Truth 
Honestly represent products and services, including clear and adequate disclosures of all material terms.

Be Transparent 
Openly identify the nature, location, and ownership of the business, and clearly disclose all policies, guarantees and procedures that bear on a customer’s decision to buy.

Honor Promises 
Abide by all written agreements and verbal representations.

Be Responsive 
Address marketplace disputes quickly, professionally, and in good faith.

 

Safeguard Privacy
Protect any data collected against mishandling and fraud, collect personal information only as needed,

and respect the preferences of consumers regarding the use of their information.

Embody Integrity 
Approach all business dealings, marketplace transactions and commitments with integrity.